Terms and Conditions uonogames

Welcome to uonogames. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User" or "Member") and uonogames ("Platform", "we", "us"). These Terms govern your use of the website, mobile app, and all services provided by uonogames.

By accessing or using the UonoGames platform in any way — including browsing the website, registering an account, making a deposit, participating in any game, or claiming any bonus — you confirm that you have read, understood, and agreed to be bound by these Terms and Privacy Policy of ours that form part of this agreement.

If you disagree with any part of these Terms, please stop using the platform immediately. Continued use following any amendment to the Terms will be considered acceptance of the revised Terms.

To register and use the uonogames platform, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration and throughout your use of the platform.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Not a resident of a restricted area: You must not be located in or a resident of any jurisdiction that prohibits online gambling activities under local law.
• One account only: Each user is only permitted to hold one active account. Owning multiple accounts is a serious violation of these Terms.
• Non-staff: UonoGames staff and their immediate family members are not permitted to use the platform for betting purposes.

Uonogames reserves the right to request age verification at any time. Accounts that are unable to verify their eligibility will be suspended until the verification process is complete.

The uonogames registration process is designed to ensure the safety of all members. When registering, you are required to provide accurate, complete, and up-to-date information. False or misleading information may result in your account being terminated and your funds forfeited.

You are fully responsible for:

• Keeping your password confidential and do not share your login credentials with anyone.
• Device protection used to access your account from unauthorized access.
• Notifying UonoGames promptly if you suspect your account has been compromised or accessed without authorization.
• Updating personal information whenever there is any change to your name, address, phone number, or other relevant information.

The Know Your Customer (KYC) process is mandatory for all members before their first withdrawal or when requested by our compliance team. Required documents may include a national ID, bank statement, and proof of address. This is a standard security measure that protects both you and the platform from fraud.

UonoGames supports a wide range of payment methods popular in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, Boost, and local bank transfers. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Regarding deposits:

• The minimum deposit amount is as displayed on the platform's payment page.
• Deposits are processed instantly upon confirmation received from the payment provider.
• You may only deposit funds from legitimate sources and in your own name.
• Uonogames reserves the right to decline or refund any deposit suspected of originating from an illegal source.

Regarding withdrawals:

• Withdrawal requests are processed within set business hours, typically within a few hours for e-wallet methods.
• Withdrawals may only be made to the same account or payment method used for the original deposit (same-source policy).
• KYC verification must be fully completed before your first withdrawal is processed.
• Uonogames reserves the right to place a hold on withdrawals for security or compliance checks.

Uonogames offers a variety of bonuses and promotions from time to time. Each promotional offer has its own specific terms and conditions that should be read carefully before claiming.

General terms that apply to all uonogames bonuses:

• Wagering requirements: All bonuses are subject to wagering (rollover) requirements that must be met before a withdrawal can be made. These requirements are clearly stated on each promotion page.
• Validity period: Bonuses have a limited validity period. Unused bonuses that are not claimed within the specified period will expire automatically.
• One bonus at a time: Only one active bonus is permitted at a time unless otherwise stated.
• Single account: Each promotion is eligible for one account, one device, one IP address, and one household only.
• Abuse prohibition: Any attempt to abuse the bonus system, including using low-risk wagering strategies to meet rollover requirements, may result in the cancellation of the related bonus and winnings.

Uonogames reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. uonogames' decisions regarding any bonus-related dispute are final.

All games offered on the uonogames platform — including slots, Live Casino, Fish Shooting Games, and all other games in the lobby — are subject to the game rules set by their respective game providers.

• Game results are final and cannot be disputed once completed, except in the case of a clear technical error.
• In the event of a technical disruption or system failure during an active game, uonogames will settle the wager in accordance with the policy of the relevant game provider.
• The use of automated assistance software, bots, or any unfair method to gain an advantage in games is strictly prohibited.
• UonoGames is not liable for any losses arising from game outcomes determined by an audited RNG (Random Number Generator).
• Minimum and maximum betting limits for each game are as displayed on the respective game interface.

As a uonogames member, you agree not to engage in any of the following activities:

• Identity Fraud – Registering using another person's identity or providing false information.
• Money Laundering – Using the platform for any money laundering or illicit financing activities.
• Technical Disruptions – Attempting to hack, compromise, or disrupt the platform's technical infrastructure.
• Collusion – Colluding with other players to cheat the system or gain an unfair advantage in multiplayer games.
• Commercial use – Using the platform for commercial purposes, advertising, or data collection without written consent from UonoGames.
• Support abuse – Making false claims, threatening, or harassing our customer support team.

You are also responsible for playing responsibly. UonoGames provides tools Responsible Gaming including deposit limits, loss limits, session time limits, and self-exclusion options, all of which can be activated from your account settings at any time.

Uonogames reserves the right to suspend or terminate any user's account without prior notice if there is:

• Violation of any provision within these Terms and Conditions.
• Fraud, misconduct, or suspicious activity.
• Holding multiple accounts.
• Bonus or promotion abuse.
• Requests from relevant legal authorities or regulatory bodies.

If your account is terminated for valid reasons unrelated to a violation, any remaining balance in your account will be returned after the necessary review process.

You may close your account at any time by contacting our customer support team via Live Chat. Please ensure there are no active wagers and all withdrawal conditions are met before requesting account closure.

UonoGames provides the platform on an "as-is" basis and makes no guarantees regarding continuous availability or the absence of technical disruptions. While we strive to maintain 99.9% uptime, occasional technical interruptions may occur.

UonoGames is not liable for:

• Any financial losses arising from legitimate game outcomes.
• Service disruptions caused by factors beyond our control, such as internet infrastructure failures, natural disasters, or government directives.
• Damage to your device or software arising from use of the platform.
• Actions or omissions by third parties, including payment providers and game providers.

In any event, UonoGames' maximum liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the claim.

Uonogames reserves the right to modify these Terms and Conditions at any time. Amendments take effect as soon as they are published on this website. We will endeavour to provide reasonable notice of significant changes via email or in-platform notification.

It is your responsibility to review these Terms periodically. The "Updated" date at the top of this document indicates when the last changes were made.

These Terms are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall be resolved through arbitration or within the jurisdiction designated by uonogames.