Privacy Policy UonoGames

When you use the uonogames platform, we collect several categories of information to ensure our services run smoothly, securely, and in compliance with applicable legal requirements. The information we collect falls into two main categories:

Information you provide directly:

• Identity information – Full name, date of birth, gender and identification card number (MyKad) for the Know Your Customer (KYC) process.
• Contact information – Email address, mobile phone number and current residential address.
• Financial information – Bank account number, bank name and payment method details used for deposits and withdrawals.
• Verification documents – Copies of identification card, recent bank statements and proof of address for account verification purposes.
• Communication information – Any messages, complaints or enquiries you send to our customer support team.

Information collected automatically:

• Technical data – IP address, browser type, operating system, screen resolution and device information.
• Usage data – Pages visited, session duration, clicks, betting records and transaction history.
• Location data – General location information based on IP address for compliance and security purposes.

UonoGames collects your information through several different channels, depending on how you interact with our platform:

• Account registration – When you complete the registration form on our website or mobile app.
• KYC Process – When you upload identity verification documents as part of the account verification process.
• Financial transactions – When you make a deposit or submit a withdrawal request through the platform.
• Platform usage – Automatically as you browse the website or use the app, via cookies and tracking technologies.
• Communications – When you contact the support team via Live Chat, email or any of our official communication channels.
• Legitimate third parties – In certain cases, we may receive information from authorised identity verification providers or fraud prevention agencies.

Every piece of information we collect is used for a defined and legitimate purpose. Below is a summary of our data usage:

We will not use your data for any purpose beyond those stated above without obtaining your prior consent.

UonoGames does not sell your personal data. However, there are certain situations where we need to share your information with specific parties to keep our services running:

• Payment providers – Such as FPX, DuitNow, Touch 'n Go eWallet and local banks, to securely process your financial transactions.
• Game providers – Licensed game providers that require minimum information to verify a player's identity within their games.
• Technology service providers – Companies that help us manage the platform's technical infrastructure, hosting and cybersecurity.
• Legal authorities – When required by law, court order or the relevant regulatory authority. We will only disclose the minimum information necessary.
• Anti-fraud agency – To protect our platform and members from fraudulent activity and money laundering.

All third parties we work with are bound by strict confidentiality agreements and are only permitted to process your data for purposes we have specified.

The security of your personal data is uonogames's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, disclosure, or modification.

Security measures we implement include:

• Data encryption in transit – All communications between your browser and our servers are protected with 256-bit TLS/SSL encryption, preventing any third party from intercepting your data.
• Data encryption at rest – Sensitive data such as passwords and financial information is encrypted using industry-standard encryption algorithms before storage.
• Internal access controls – Only authorised staff with a legitimate need may access user data, and every access is logged and audited.
• Two-factor authentication (2FA) – Available and strongly recommended for all member accounts as an additional layer of security.
• 24/7 Monitoring – Our threat detection system operates around the clock to identify and respond to any suspicious activity.
• Regular security audits – We conduct regular penetration testing and security audits by independent security experts.

UonoGames uses cookies and similar tracking technologies to enhance the user experience, ensure platform security and understand how users interact with our website.

Types of cookies we use:

• Essential cookies – Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are essential for the platform to operate.
• Preference cookies – Saves your preferences such as language, theme and display settings to make your next visit easier.
• Analytics cookies – Helps us understand aggregate platform usage patterns for improvement purposes. This data is not used to identify individuals.
• Marketing cookies – Used only with your consent to display promotional content relevant to your interests.

You can manage cookie settings through your browser at any time. Please note that disabling essential cookies may affect platform functionality.

You have certain rights regarding the personal data we hold about you. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, contact our privacy team via Live Chat or email. We will process your request within 30 calendar days.

UonoGames only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law.

• Active account data – Retained for the duration your account is active, plus any additional period required by law.
• Financial transaction data – Retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• KYC records – Retained for 5 years after the business relationship ends or as required by regulatory obligations.
• Communication logs – Retained for 2 years for customer support and dispute resolution purposes.
• Analytics data – Technical log data is deleted or anonymised after 12 months.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

The uonogames platform is intended for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that we have collected data from a minor, we will take immediate steps to delete that information and close the account in question. If you believe your child has registered on our platform without your knowledge, please contact our support team immediately.

If you have any questions, concerns, or complaints regarding how uonogames handles your personal data, our privacy team is ready to assist.

You can reach us via:

• Live Chat – The fastest channel, available 24/7 via the chat button at the bottom of the platform.
• Email – Send a written enquiry to [email protected]. We aim to respond within 24 hours.

This Privacy Policy may be updated from time to time in line with changes in law, industry best practices, or updates to our platform. The latest version is always available on this page. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.